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Frequently Asked Questions
  >> Frequently Asked Questions Rotterdam

No that’s not possible! you can not sail in the HotTug in the winter!
O yes you can! A Hot Tub is delicious in cold weather. Think of the Scandinavians, they are doing it for years!

But it is cold, isn't it?
No. The water is 38 degrees Celsius / 100 degrees Fahrenheit, body temperature. During the trip your whole body is sitting in warm water. Unless you sit on the edge of the HotTug and take a dive in the surrounding waters of course!

Isn’t it scary a hot stove on a boat?
Believe it or not but you can touch the stove under water while the fire is going. The stainless steel is cooled by the water around it while it heats the water at the same time!!

How many friends can join me?
The HotTug fits about six to eight people. But it is also a very romantic just the two of you.

Can you sail the HotTug yourself?
Yes, you can sail the HotTug yourself, we will explain how to sail the HotTug. Whoever sails (the skipper) should however not drink alcohol. If everybody of your group wants to drink alcohol, it is mandatory to take a skipper on the HotTug.

Do you need a license to sail the HotTug?
Nope. But the skipper needs to be at least 18 years old.

Can you cancel because it’s bad weather?
No. It’s always fun to sail with the HotTug. The colder, the more enjoyable the sail and even with rain it’s nice. Did you ever swim in a lake or in the sea while it was raining?
But with thunder and lightning we cancel the trip.Each rental location has its own cancellation policy.

Frequently Asked Questions Rotterdam
What are the cancellation rules for Rotterdam?
Each rental location has its own cancellation rules.
In Rotterdam:
— If canceled up to 240 hours (10 days) before HotTug trip, deposit refund or the possibility to book another date.
— Cancellation between 240 hours (10 days) to 192 hours (8 days) before HotTug trip, the ability to book another date.
— For cancellation within 192 hours (8 days) before HotTug trip, you lose your deposit.

You can’t cancel on a ‘Special HotTug day’

May you bring your own drinks into the HotTug?
No, in Rotterdam the HotTug is rented out at lightship Vessel 11, which is a bar & restaurant. So you have to buy the drinks at Vessel11. You can choice from all kinds of delicious drinks, from apple juice to prosecco, from a nice simple organic beer to a nice IPA.

Are there specific (sailing) rules for the HotTug in Rotterdam?
Yes, for example, you can not sail on the river the Maas, the skipper can not drink alcohol (designated driver) and we keep the entire deposit of 500 euros if there is indecent behavior in the HotTug such as loud music, shouting, screaming and sailing without (swimming) clothes.
>> see user manual & map
>> general HISWA conditions

Can you sail the HotTug yourself?
Yes, you can sail the HotTug yourself, we will explain how to sail the HotTug. Whoever sails (the skipper) should however not drink alcohol. If everybody of your group wants to drink alcohol, it is mandatory to take a skipper on the HotTug.

I can just go in the HotTug or ...?
In Rotterdam, we want you to be half an hour earlier than the start of your trip. This way you can calmly go through all the papers, sign the papers and change clothes and you can leave in the HotTug on time. If you arrive later and therefore leave with the HotTug later, we are forced to shorten the rental time.

Do I need something else besides a swimsuit?
Just a deposit / guarantee. You can even rent a towel! We ask 500 euro cash deposit / guarantee or we make a (guarantee) reservation of 500 euros on your credit card (BEWARE: some credit cards require a pin code). You will recieve the 500 euros back after you bring back the HotTug without any damages.